Shipping policy

 

SHIPPING POLICY

Two Até ("we"&"us") is the operator of http://twoate.com. By placing an order through this website/app you will be agreeing to the Terms & Conditions mentioned below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General Terms

Dispatch of the order(s) is subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we may not be able to fulfil all your product(s) at time of purchase. In this instance, we will dispatch the available product(s) to you. The remaining product(s) if any will be dispatched once the product(s) are available in our warehouse for dispatch.

2. Shipping Costs

Shipping charges are calculated at the time of checkout for all orders, based on the delivery location and order details.

For Cash on Delivery (COD) orders, We follow a Partial COD model. Under this model, customers are required to pay a flat shipping fee of INR 300 upfront at the time of placing the order. The remaining balance of the order amount will be collected at the time of delivery.

Please note that the INR 300 shipping fee is non-refundable. This is because we make multiple delivery attempts—typically 3 to 4 times—to ensure your order reaches you. If the order remains undelivered due to reasons beyond our control (such as unavailability, incorrect address, or refusal to accept), the shipping fee will not be refunded.

3. Dispatch/Delivery Terms

Dispatch Time

We process and dispatch every order within 2-4 days of receiving it. Our warehouse operates from Monday-Saturday during standard business hours except on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Time

Your order will get delivered within 4-5 business days once the order is dispatched depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.

Dispatch/Delivery Time Exceeded

If the dispatch/delivery time frame has exceeded the forecasted time, please contact us at twoate28@gmail.com so that we can conduct an investigation and provide you with a solution.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link to the registered email id from which they will be able to follow the progress of their shipment based on the latest updates made available by our courier partner.

The tracking ID will also be available under the order details in the Two Até Account.

Please allow 24 hrs for the tracking details to be updated by our courier partner once the order is picked up for shipping.

5. Order(s) Lost/ Damaged in Transit

If you find an order(s) to be damaged or lost in-transit at the time of delivery, please reject the parcel from the courier and C

6. Cancellations

Cancellation of orders can be requested before the order is dispatched from us. For cancellation requests kindly raise a request with our customer support at twoate28@gmail.com. Cancellation requests can’t be processed once the order is dispatched from us.

7. Marked Delivered but Not Delivered

Under any instance if the order has been marked delivered by our courier partner and has not been delivered, the issue has to be raised within 24 hrs with us at twoate28@gmail.com. We will accordingly get in touch with our courier partner and resolve